Secret shopping is an interesting concept. You hire people to go “undercover” and gather research. Sometimes it’s about pricing. Sometimes it’s how you are treated by a competitor. There was an entire TV series (Undercover Boss) that was spawned by the concept. I’ve never seen the series, but I have done my share of Secret …
I was stunned at the homily one weekend a few years ago going over Luke 17: 11-19, the story about the ten lepers and the one who came back to thank Jesus for cleansing them. The priest (whose cell phone inevitably goes off during any homily he gives) used the story to bring in a …
There is an overwhelming amount of evidence in history showing the power of persuasive speech and the effects it may have on a people. Only in the last century, individuals such as King, Kennedy, Churchill and others have moved, through a direct play on emotions, masses of people to do uncanny things (yes, even evil …
“Was that excessively loud,” the old man asked? He was adjusting something in his ears. The announcement had come blaring over the P.A. system, “Cold Stroke in Room 4 Emergency. Cold Stroke in Room 4 Emergency.” There was a slight pause and it came over the system again, just as loud. “Yes,” I said to …
Years ago I would walk down to the client’s cafeteria to grab a bite to eat with the people I worked for. It was a good way to listen and connect beyond business. You hear a lot of things when you do this. And you meet many of the people you normally don’t come into …
When a friend told me that the Book of Ruth as “one of the best short stories ever told,” I asked myself: did I miss something? I read it before, of course, and I also recalled Stuart Whitman was in the movie in the 1960s I liked to watch about this story. But “one of …
Sun Tzu said that “In war the victorious strategist only seeks battle after the victory has been won, whereas he who is destined to defeat first fights and afterwards looks for victory.” This is often interpreted as “Every battle is won before it is ever fought.” You can debate the meaning, but it really says …
I had agreed to submit my paper to Dr. Murphy as the other professional medievalist on the DePaul faculty because Dr. Kelly found it impossible to “provide an objective grade.” This is his evaluation, including the scanned original at the end with some editorial comments. Note the mis-spelling of my name in his title. Always …
One week after I received Dr. Kelly’s comments, I returned to class with my own envelope. Inside was my original paper, and the following 6-page rebuttal to her charges. Before class began, walked up to her desk and handed her the envelope, saying “I don’t think you’ll be too happy with this.” The transcribed from …
These are the scanned pages of Dr. Kelly’s comments on my paper for your review. Her handwriting is legible, and it’s probably better your read it for yourself if you are interested. You can imagine perhaps what I was feeling as I read them while she taught that class and leveled her charges against me. …
